Paper Info
Title
Voice logging and search technology in IP telephony call center
Abstract
The Computer Telephony Integration system using VoIP has various usefullness In particular, the demand for preservation and practical use of real-time voice information for telephone applications, is high in recent years In the present paper, we investigate the voice logging system using a mid-scale IP phone call center having approximately 20 seats The proposed system is characterized by the following four points: (1) reduction of packet loss and the impact thereof, (2) speech recognition technology to generate text information, (3) technology for dividing voice streams into paragraphs, and (4) the ability to treat voice and text seamlessly The proposed system is evaluated by developing a prototype system that is equipped with the above features Based on the results, a high recognition rate and telephone call preservation was achieved for 20 seats.
Year
DOI
Venue
2006
10.1007/11919568_89
ICOIN
Keywords
Field
DocType
computer telephony integration system,telephone application,search technology,speech recognition technology,prototype system,ip telephony call center,proposed system,mid-scale ip phone call,voice stream,real-time voice information,telephone call preservation,high recognition rate,integrable system,ip telephony,packet loss,real time,speech recognition
Telephone call,Internet Protocol,Computer science,Call control,Computer network,Computer telephony integration,Packet loss,Session Initiation Protocol,Telephony,Voice over IP
Conference
Volume
ISSN
ISBN
3961
0302-9743
3-540-48563-5
Citations 
PageRank 
References 
0
0.34
6
Authors
6
Name
Order
Citations
PageRank
Kohta Ohshima173.69
Eiji Muramatsu200.34
Yasutaka Otake300.34
Kimihiko Ando421.12
Hiroki Ohno500.68
Matsuaki Terada6296.93