Paper Info
Title
A systematic decision-making approach for the optimal product-service system planning
Abstract
Product-service system (PSS) planning has been attracting attentions of global manufacturers to change from providing only products to offering both products and their services as a whole. The PSS planning approach can maintain the functionality of products for customers throughout the whole product life-cycle. Identification of the product and service parameters in early design stages plays a critical role in PSS development. The PSS planning is usually started by the mapping from customer requirements (CRs) in the customer domain to engineering characteristics (ECs), including product-related ECs (P-ECs) and service-related ECs (S-ECs), in the functional domain. In this paper, a systematic decision-making approach for PSS planning is developed to determine the optimal fulfillment levels of ECs considering requirements of customers and manufacturers. The PSS planning is conducted through four phases. First, the initial weights of ECs considering customer needs are achieved based on fuzzy pairwise comparison. Second, the data envelopment analysis (DEA) approach is applied to obtain the final weights of ECs considering customer requirements as well as other requirements of the manufacturers. Third, the ECs are categorized into different Kano attribute classes using fuzzy Kano's questionnaire (FKQ) and fuzzy Kano's mode (FKM) for evaluation of the PSS. In the last phase, non-linear programming is carried out to maximize the fulfillment levels of ECs. A case study is carried out to demonstrate the effectiveness of the developed optimal PSS planning approach.
Year
DOI
Venue
2011
10.1016/j.eswa.2011.03.075
Expert Syst. Appl.
Keywords
Field
DocType
product-related ecs,customer need,service-related ecs,data envelopment analysis (dea),systematic decision-making approach,customer domain,product–service system (pss),non-linear programming,fuzzy pairwise comparison,kano model,fuzzy kano,customer requirement,optimal product-service system planning,developed optimal pss planning,pss planning approach,engineering characteristics (ec),pss development,pss planning,product life cycle,product service system,data envelope analysis,non linear programming
Customer requirements,Pairwise comparison,Data mining,Customer needs,Computer science,Fuzzy logic,Nonlinear programming,Operations research,Data envelopment analysis,Product-service system,Kano model
Journal
Volume
Issue
ISSN
38
9
Expert Systems With Applications
Citations 
PageRank 
References 
11
0.64
12
Authors
4
Name
Order
Citations
PageRank
Xiuli Geng1824.15
Xuening Chu223821.29
Deyi Xue315019.11
Zaifang Zhang41657.84