Paper Info
Title
Co-creation of Value in IT Service Processes Using Semantic MediaWiki
Abstract
Enterprises are substituting their own IT-Systems by services provided by external providers. This provisioning of services may be done in an industrialized way, separating the service provider from the consumer. However, using industrialized services diminishes the capability to differentiate from competitors. To counter this, collaborative service processes based on the co-creation of value between service providers and prosumers are of huge importance. The approach presented shows how the co-creation of value in IT-service processes can profit from social software, using the example of the Semantic MediaWiki.
Year
DOI
Venue
2009
10.1007/978-3-642-12186-9_24
Lecture Notes in Business Information Processing
Keywords
Field
DocType
Service,Process,SD-Logic,Co-Creation,Semantic MediaWiki
Service design,Service level objective,Business service provider,Computer science,Knowledge management,Software as a service,Service provider,Service level requirement,Application service provider,Service delivery framework,Process management
Conference
Volume
ISSN
Citations 
43
1865-1348
6
PageRank 
References 
Authors
0.73
10
3
Name
Order
Citations
PageRank
Rainer Schmidt127429.67
Frank Dengler2262.23
Axel Kieninger3637.55