Name
Title | ||
|---|---|---|
Evaluating the Quality of Distance Education Services by Using Modern Information Technology |
Abstract | ||
|---|---|---|
With the development of the society, distance education and training gradually shows some characteristics similar to the service industry, such as invisible, cannot be stored, heterogeneous, serving and consuming in the same time and so on. To gain a bigger market share in competition and more reputation and brand value in development, distance education and training institutions must pay great attention to the satisfaction and acceptation of its students for its teaching. The rapid development of modern Information Technology (IT) brings new opportunities to promote the quality of distance education services. In this paper, we design an evaluation index system based on an "IT application fields - service quality promotion" two dimensions framework. The dimension of IT application fields includes academic and non-academic student support services. The dimension of service quality promotion includes tangibles, reliability, responsiveness, assurance and empathy. The quality of student support services is measured by the SERVPERF method. Finally, we also provide a case study from The Open University of China(http://ouchn.edu.cn/) to validate our assumptions. |
Year | DOI | Venue |
|---|---|---|
2012 | 10.1109/APSCC.2012.50 | APSCC |
Keywords | Field | DocType |
evaluation index system,servperf method,distance education service quality evaluation,service industry,non-academic support services,it application field,reputation,student support service quality,student support service,training institutions,tangibles,information technology,distance education,quality of service,non-academic student support service,open university of china,training institution,service quality promotion,market share,rapid development,distance training,modern information technology,educational institutions,brand value,empathy,distance education services,assurance,it application fields,reliability,nonacademic student support services,distance learning,responsiveness,it,academic support services,distance education service,open university,academic student support services | Service quality,Information technology,Computer science,Brand equity,Quality of service,Knowledge management,Distance education,Tertiary sector of the economy,Market share,Reputation | Conference |
ISBN | Citations | PageRank |
978-1-4673-4825-6 | 1 | 0.37 |
References | Authors | |
2 | 5 | |