Paper Info
Title
Sustainable knowledge management systems: integration personalisation and contextualisation
Abstract
Many knowledge management (KM) systems have proven unsustainable to date, exhibiting low quantities and quality of knowledge, with systems falling into disuse. In this paper, we provide and explore a model for sustainable KM systems, focusing on the advantages to be gained from integrating knowledge work with everyday work practices, and enabling sense-making through personalisation and contextualisation. We employ a discourse analysis of email as an exemplar of a sustainable KM system, thereby identifying a number of key characteristics for sustainable KM systems. Our model for sustainable KM systems adds to existing KM theory and more immediately, assists companies by providing an understanding of the kinds of characteristics likely to make KM systems more effective, and sustainable in the long term.
Year
Venue
Keywords
2003
ECIS
knowledge management,email 1. introduction and background,knowledge management system,organizational effectiveness,discourse analysis,organizational learning,management
Field
DocType
Citations 
Personal knowledge management,Computer science,Sensemaking,Knowledge management,Organizational effectiveness,Discourse analysis,Organizational learning,Marketing,Personalization
Conference
4
PageRank 
References 
Authors
0.52
11
2
Name
Order
Citations
PageRank
Sharman Lichtenstein112114.91
Paula M. C. Swatman257789.26