Name
Title | ||
|---|---|---|
The Contribution of Technology-Based Heritage Interpretation to the Visitor Satisfaction in Museums |
Abstract | ||
|---|---|---|
The tradition of heritage interpretation is moving away from purely conservational and educational goals to an entertainment- and experience-oriented interpretative provision. New technologies are gaining prominence in museums to enhance visitors' mindfulness, subsequent learning outcomes and satisfaction. Extant research literature reflects technology-based heritage interpretation; however, such studies implement predetermined outputs which have never been tested by the demand side. This paper seeks to assess technology-mediated heritage interpretation, merging both theory from the museums management and customer satisfaction literatures, and applying Importance-Performance Analysis. Results reveal that new technology does not represent a substitute for other interpretative applications. Its appropriate use in those museums with a traditional interpretative layout enhances displaysmultisensory provision and visitorsperceived interactivity. The use of technology is more appreciated in traditional museums than in those with live interpretation. |
Year | DOI | Venue |
|---|---|---|
2007 | 10.1007/978-3-211-69566-1_32 | ENTER |
Keywords | DocType | Citations |
importance-performance analysis,heritage interpretation,museums,ict,tourism | Conference | 2 |
PageRank | References | Authors |
0.39 | 5 | 3 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Sofía Reino | 1 | 4 | 1.47 |
| Nicole Mitsche | 2 | 33 | 4.61 |
| Andrew Frew | 3 | 2 | 0.73 |