Paper Info
Title
Supporting group collaboration in Wiki by increasing the awareness of task conflict.
Abstract
Purpose - Wiki forms a new model of virtual collaboration. The original wild is designed to hide content authorship information. Such design may hinder users from being aware of task conflict, resulting in low-efficient conflict management and decreased group performance. This study aims at increasing users' awareness of task conflict to facilitate wiki-based collaboration. Design/methodology/approach - A visual feedback dialog box is designed to increase users' awareness of task conflict. A survey-based comparative study is conducted by using original wild and modified wiki (the new design). A total of 301 participants are invited. Structural equation model (SEM) is used to analyze survey data. Findings - Most users are willing to solve conflict issues, and the dialog box can increase users' awareness of task conflict. Conflict awareness can promote user's participation, gain better conflict resolution and improve group performance. The dialog box can enhance the influence of conflict awareness on user participation and conflict resolution, but reduce the influence of conflict awareness on group performance. Research limitations/implications - Only undergraduate students are invited, some typical variables are not included. The design needs improvement. Originality/value - A new wiki tool is designed. The influence of conflict awareness is explored while previous studies largely ignore this variable.
Year
DOI
Venue
2013
10.1108/AP-05-2013-0046
ASLIB PROCEEDINGS
Keywords
Field
DocType
Design,Wild,Comparative study,Group collaboration,Online collaboration
Dialog box,Survey data collection,World Wide Web,Structural equation modeling,Computer science,Conflict resolution,Virtual collaboration,Knowledge management,Conflict management,Group collaboration
Journal
Volume
Issue
ISSN
65
6
0001-253X
Citations 
PageRank 
References 
3
0.37
34
Authors
5
Name
Order
Citations
PageRank
Kewen Wu1544.33
Julita Vassileva21929199.10
Qinghua Zhu321918.95
Hui Fang410018.10
Xiaojie Tan5451.58