Name
Title | ||
|---|---|---|
Designing for Social Inclusion: Computer Mediation of Trust Relations Between Citizens and Public Service Providers |
Abstract | ||
|---|---|---|
Trust has a direct impact on the extent to which citizens engage with public and community services. This paper advances a framework which seeks to support HCI designers and managers in promoting ICT-mediated citizen engagement with public services through a strategy of trust promotion. The framework is based upon an analysis of evidence from large-scale community surveys which demonstrate a significant relationship between levels of user trust and users' experience of public services and reveals experiential factors that promote users' trust. |
Year | DOI | Venue |
|---|---|---|
2004 | 10.1007/1-84628-062-1_13 | B C S CONFERENCE SERIES |
Keywords | Field | DocType |
trust,e-government,public services,social inclusion,social exclusion | Experiential learning,Citizen engagement,Political science,Public service,E-Government,Public relations,Social exclusion,Mediation (Marxist theory and media studies),Computational trust | Conference |
Citations | PageRank | References |
1 | 0.38 | 10 |
Authors | ||
3 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Michael Grimsley | 1 | 9 | 1.89 |
| Anthony Meehan | 2 | 110 | 10.43 |
| Anna Tan | 3 | 4 | 1.21 |