Name
Title | ||
|---|---|---|
The role of domain knowledge and cross-functional communication in socio-technical coordination |
Abstract | ||
|---|---|---|
Software projects involve diverse roles and artifacts that have dependencies to requirements. Project team members in different roles need to coordinate but their coordination is affected by the availability of domain knowledge, which is distributed among different project members, and organizational structures that control cross-functional communication. Our study examines how information flowed between different roles in two software projects that had contrasting distributions of domain knowledge and different communication structures. Using observations, interviews, and surveys, we examined how diverse roles working on requirements and their related artifacts coordinated along task dependencies. We found that communication only partially matched task dependencies and that team members that are boundary spanners have extensive domain knowledge and hold key positions in the control structure. These findings have implications on how organizational structures interfere with task assignments and influence communication in the project, suggesting how practitioners can adjust team configuration and communication structures.
|
Year | DOI | Venue |
|---|---|---|
2013 | 10.1109/ICSE.2013.6606590 | ICSE |
Keywords | Field | DocType |
cross-functional communication,task dependency,different role,software project,different communication structure,diverse role,influence communication,socio-technical coordination,communication structure,organizational structure,domain knowledge,computer architecture,business,documentation,organizational structures,project management | Systems engineering,Organizational structure,Domain knowledge,Computer science,Knowledge management,Distributed development,Software,Project team,Sociotechnical system,Documentation,Project management | Conference |
Volume | ISBN | Citations |
2 | 978-1-4673-3076-3 | 10 |
PageRank | References | Authors |
0.52 | 26 | 5 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Daniela Damian | 1 | 2144 | 119.80 |
| Remko Helms | 2 | 114 | 12.71 |
| Irwin Kwan | 3 | 376 | 16.19 |
| Sabrina Marczak | 4 | 259 | 36.37 |
| Benjamin Koelewijn | 5 | 10 | 0.52 |