Paper Info
Title
Usability of online grocery systems: a focus on errors
Abstract
Recording of errors in regards to the usability of systems has traditionally focused on safety-critical systems and business support systems. This study applies Zapf et al.'s 'Taxonomy of Errors' to a non-work related context, an Online Grocery System. The taxonomy was found to show that similar types of errors were made by all users of such systems. However, the number of errors that were recorded by different user groups varied. This finding was in contrast to previous studies, and supported the common perception that beginner users make a greater number of errors than more experienced users.
Year
DOI
Venue
2006
10.1145/1228175.1228222
OZCHI
Keywords
Field
DocType
non-work related context,online grocery system,previous study,safety-critical system,different user group,common perception,greater number,beginner user,experienced user,business support system,usability,human error
Support system,Computer science,Usability,Human error,Human–computer interaction,Usability inspection,Perception,Multimedia
Conference
ISBN
Citations 
PageRank 
1-59593-545-2
0
0.34
References 
Authors
4
3
Name
Order
Citations
PageRank
Mark Freeman1234.86
Alison Norris201.01
Peter Hyland3207.33