Paper Info
Title
A Classification Framework of Critical Success Factors for ERP Systems Implementation: A Multi-Stakeholder Perspective
Abstract
Although organizations can gain many benefits from successful implementation of an enterprise resource planning ERP system, there are high failure rates in ERP implementation projects. Therefore, a better understanding of ERP implementation success is a critical. One of the best known approaches used to define and measure ERP implementation success has been the critical success factors CSF approach. In this study, the authors investigate the current literature of critical success factors CSFs of ERP systems implementation and propose a new classification framework, categorized according to six proposed fundamental stakeholders. The authors then map those critical success factors to three different stages of an ERP project lifecycle. In addition, they identify several roles that each stakeholder may play during the ERP systems project lifecycle. The proposed classification framework provides organizations with a classification tool to help them identify the CSFs and those stakeholders who are most likely to have an impact on the implementation of the ERP system, which will help organizations to better plan for the implementation of their ERP systems.
Year
DOI
Venue
2011
10.4018/jeis.2011010104
IJEIS
Keywords
Field
DocType
critical success factor,stakeholder,information systems
Information system,Critical success factor,Enterprise resource planning,Project lifecycle,Systems engineering,Stakeholder,Knowledge management,Engineering
Journal
Volume
Issue
ISSN
7
1
1548-1115
Citations 
PageRank 
References 
22
0.65
32
Authors
2
Name
Order
Citations
PageRank
Mohamed A. Nour1695.73
Samar Mouakket2928.51