Paper Info
Title
An Ontology Driven Multi-agent System for Client Assignment in a Bank Queue.
Abstract
This paper presents an ontology driven multi-agent system that uses a negotiation process for decision support in a Bank Queue. The system assists queue client assignment based on the client profile and the cashiers' workload in order to guarantee a minimum time response in client attention. The multi-agent system has a direct positive impact in the quality of service. Simulations of service providers' management are presented in order to optimize the use of the resources. Our ontological user profiling and multi-agent system approach can be easily extended and adapted to other domains by adding client profile characteristics and adapting agent behaviours. The ontology proved to be useful when sharing content between agents and performing semantic checks.
Year
Venue
Keywords
2010
KEOD 2010: PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON KNOWLEDGE ENGINEERING AND ONTOLOGY DEVELOPMENT
Multi-agent,Ontology,Bank queue,Client profiling
Field
DocType
Citations 
Ontology,Computer science,Queue,Multi-agent system,Queue management system,Database
Conference
0
PageRank 
References 
Authors
0.34
0
4
Name
Order
Citations
PageRank
María de Lourdes Martínez-Villaseñor1268.35
David González-Marrón201.01
Miguel González-Mendoza31815.34
Neil Hernandez-Gress4288.51