Name
Title | ||
|---|---|---|
Exploring the role of expectations in defining stakeholder's evaluations of IS quality |
Abstract | ||
|---|---|---|
Adding to the debate regarding use of the disconfirmation approach in assessment of IS effectiveness, this paper explores the role that Expectations play in defining stakeholder's evaluations. A trial was conducted with a diverse group of participants in a tertiary institution, where each was required to complete two questionnaires that were derived from the SERVQUAL instrument The first comprised statements pertaining solely to Perceptions while the second, administered a short interval later contained both Expectation and Perception statements. Since Expectations appear to have some impact, what this paper has done is raise a number of questions requiring further exploration. |
Year | DOI | Venue |
|---|---|---|
2000 | 10.4018/978-1-931777-18-6.ch014 | IRMA Conference |
Keywords | Field | DocType |
defining stakeholder | Information system,User expectations,Service quality,Stakeholder,Stakeholder analysis,Management science,Information quality,Business,Process management | Conference |
ISBN | Citations | PageRank |
1-878-28984-5 | 3 | 0.42 |
References | Authors | |
1 | 3 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Carla Wilkin | 1 | 43 | 4.59 |
| Bill Hewett | 2 | 3 | 0.42 |
| Rodney Carr | 3 | 9 | 1.18 |