Title
Consumer decision making in knowledge-based recommendation
Abstract
In contrast to customers of bricks and mortar stores, users of online selling environments are not supported by human sales experts. In such situations recommender applications help to identify the products and/or services that fit the user’s wishes and needs. In order to successfully apply recommendation technologies we have to develop an in-depth understanding of decision strategies of users. These decision strategies are explained in different models of human decision making. In this paper we provide an overview of selected models and discuss their importance for recommender system development. Furthermore, we provide an outlook on future research issues.
Year
DOI
Venue
2011
10.1007/s10844-010-0134-3
Active Media Technology
Keywords
Field
DocType
online selling environment,decision strategy,mortar store,future research issue,different model,consumer decision,recommender system development,situations recommender application,knowledge-based recommendation,in-depth understanding,human sales expert,knowledge-based recommendation · interactive selling · consumer buying behavior · consumer decision making,human decision,recommender system,knowledge base
Recommender system,Decision analysis,Computer science,Decision support system,Knowledge management,Business decision mapping,R-CAST,Decision engineering
Journal
Volume
Issue
ISSN
37
1
0925-9902
Citations 
PageRank 
References 
12
0.75
16
Authors
4
Name
Order
Citations
PageRank
Monika Mandl1828.92
Alexander Felfernig21121110.93
Erich Teppan3846.73
Monika Schubert4888.64