Paper Info
Title
Development and evaluation of an RFID-based e-restaurant system for customer-centric service
Abstract
Traditional restaurant service is passive: waiters must interact with customers directly before processing their orders. However, a high quality customer-centered service system would actively identity customers, their favorite meals and their expenditure records. To achieve this goal, this study integrates radio frequency identification (RFID), wireless local area network (WLAN) and database technologies to develop an e-restaurant system for customer-centric service, which enables waiters to immediately identify customers via RFID-based membership cards and then actively provide customized services. The user interface of the proposed system is built with Visual C# 2005 and eMbedded Visual C++, and the database is built on Microsoft SQL Server 2005 for Server management and statistic reporting. The WLAN and RFID technologies are used to transmit real-time information of each dining table. To verify the effectiveness of the proposed system, a series of experiments was conducted in two restaurants. A questionnaire survey administrated to waiters and customers confirmed the effectiveness of the proposed e-restaurant system in providing customer-centric service. Furthermore, extensive interviews with restaurant owners revealed very positive feedback.
Year
DOI
Venue
2010
10.1016/j.eswa.2010.02.137
Expert Syst. Appl.
Keywords
Field
DocType
proposed e-restaurant system,radio frequency identification (rfid),e-restaurant,customer-centric service,visual c,microsoft sql server,rfid-based e-restaurant system,sql server,customer-centered service system,wireless local area network (wlan),traditional restaurant service,e-restaurant system,rfid technology,server management,proposed system,questionnaire survey,radio frequency identification,service system,positive feedback,wireless local area network,real time,user interface
Data mining,Sql server,World Wide Web,Statistic,Computer science,Service system,Wi-Fi,Service level requirement,Questionnaire,User interface,Radio-frequency identification,Database
Journal
Volume
Issue
ISSN
37
9
Expert Systems With Applications
Citations 
PageRank 
References 
7
0.56
11
Authors
2
Name
Order
Citations
PageRank
Tan-Hsu Tan120526.92
Ching-Su Chang2213.78