Paper Info
Title
Complexity in enterprise applications vs. simplicity in user experience
Abstract
Advanced business applications like enterprise resource planning systems (ERP) are characterized by a high degree of complexity in data, functionality, and processes. This paper examines some decisive causes and their implications on software configuration and user interaction specifically. A case study on SAP®'s R/3® Sales & Distribution module exemplifies complexity in order management systems and documents its impact on the user experience. We emphasize the need to shield users appropriately from underlying system complexity to provide a convenient and simple to use software tool. Several approaches to address this goal are discussed.
Year
DOI
Venue
2007
10.1007/978-3-540-73111-5_87
HCI (4)
Keywords
Field
DocType
enterprise resource planning system,software tool,software configuration,underlying system complexity,decisive cause,user experience,advanced business application,enterprise application,user interaction,case study,distribution module exemplifies complexity,software complexity,design,management system
Enterprise application integration,Enterprise system,User experience design,Computer science,Enterprise software,Enterprise systems engineering,Human–computer interaction,Enterprise information system,Enterprise planning system,Programming complexity
Conference
Volume
ISSN
Citations 
4553
0302-9743
4
PageRank 
References 
Authors
0.42
3
2
Name
Order
Citations
PageRank
Matthias Uflacker16318.47
Daniela Busse2263.52