Name
Abstract | ||
|---|---|---|
We present a prototype system, code-named Pulse, for mining topics and sentiment orientation jointly from free text customer feedback. We describe the application of the prototype system to a database of car reviews. Pulse enables the exploration of large quantities of customer free text. The user can examine customer opinion “at a glance” or explore the data at a finer level of detail. We describe a simple but effective technique for clustering sentences, the application of a bootstrapping approach to sentiment classification, and a novel user-interface. |
Year | DOI | Venue |
|---|---|---|
2005 | 10.1007/11552253_12 | Lecture Notes in Computer Science |
Keywords | Field | DocType |
bootstrapping approach,sentiment orientation,code-named pulse,prototype system,free text customer feedback,clustering sentence,customer free text,mining customer opinion,customer opinion,car review,sentiment classification,level of detail,data analysis,automobile,cluster analysis,user interface,artificial intelligence,database,data mining,classification,bootstrapping | Customer intelligence,Data mining,Text mining,Voice of the customer,Sentiment analysis,Level of detail,Computer science,Bootstrapping,Artificial intelligence,Cluster analysis,User interface,Machine learning | Conference |
Volume | ISSN | ISBN |
3646 | 0302-9743 | 3-540-28795-7 |
Citations | PageRank | References |
187 | 10.78 | 10 |
Authors | ||
4 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Michael Gamon | 1 | 1484 | 89.50 |
| Anthony Aue | 2 | 290 | 16.87 |
| Simon Corston-Oliver | 3 | 349 | 25.25 |
| Eric Ringger | 4 | 328 | 21.57 |