Paper Info
Title
Exploring Social Network Interactions In Enterprise Systems: The Role Of Virtual Co-Presence
Abstract
This paper investigates the impact of social media interactions on the use context of enterprise systems (ES) at a global telecommunications company based in Europe. We conducted a detailed field study of users in three countries who execute tasks collectively using social media capabilities within their ES. The findings provide rich insights into these social media interactions, their influence on ES users' sense of presence' and their impact on the completion of tasks. Our key research contribution is to introduce the idea of virtual co-presence' as a means of understanding the digitally mediated presence of ES users. In addition, we demonstrate how virtual co-presence and the relationships afforded by social media shape ES users' interactions and collective completion of tasks in a dispersed work context. Drawing on the insights gained from the effect of virtual co-presence on ES users, the paper outlines some implications for the theory and practice of collective work in ES use.
Year
DOI
Venue
2013
10.1111/isj.12019
INFORMATION SYSTEMS JOURNAL
Keywords
Field
DocType
social media, enterprise systems, interpretive approach, co-presence, interaction, collective activity
Enterprise system,Social media,Social network,Computer science,Knowledge management
Journal
Volume
Issue
ISSN
23
6
1350-1917
Citations 
PageRank 
References 
16
0.59
29
Authors
3
Name
Order
Citations
PageRank
Niran Subramaniam1160.93
Joe Nandhakumar2974.45
João Baptista3392.27