Paper Info
Title
Computer technology and knowledge workers: a pilot study of job impact
Abstract
There is general agreement that the rapid spread of computing technology to ‘end-users’ across a variety of occupations will have profound impact on the future working life of almost every individual. There is however much disagreement on what the nature of that impact will be. During a pilot study on end-user computing we conducted in-depth interviews with 12 ‘knowledge workers’ about the impact of computer technology on their jobs and their working life. One objective of the research was to get a clearer understanding of how people individually feel about their jobs and their use of computers. From their experiences and drawing on the research of others, the author identifies four job impacts. These are not meant to be an exhaustive list, but rather frame the range and quality of impact as the people who work with the technology have described it. Two of these impacts seem to be unique to information or ‘intellectual technologies’ that support knowledge workers, while two appear to be more universal themes of technological change. Identifying these dominant impacts provides a more focused picture of how individuals are currently coping with the infusion of computer technology and at the same time what they speculate about the future of working life in an information-intensive age.
Year
DOI
Venue
1989
10.1016/0953-5438(89)90024-6
Interacting with Computers
Keywords
Field
DocType
computer technology,jobs,job demands,job influences
Job analysis,Computer science,Coping (psychology),Knowledge management,Technological change,Computer technology
Journal
Volume
Issue
ISSN
1
2
0953-5438
Citations 
PageRank 
References 
2
0.61
2
Authors
1
Name
Order
Citations
PageRank
Kathleen Foley Curley1327.15