Paper Info
Title
Intentionally Holistic Knowledge Intensive Service Systems
Abstract
This paper applies a new framework of systems science to service science. This new framework reveals the effect of the interactions between systems principles and system structure in revealing complex systems behaviour, demonstrates why such methodologies are classed as being systemic, and how these systemic methodologies can be used to explore, design and manage emergent complex behaviour in practice.This paper then proposes that this framework of ideas can be transferred to inform the content of the existing roadmap for researching service systems, and thereby improve the design of new intentionally holistic service systems and the understanding and management of existing service systems and knowledge intensive service systems. Further research will investigate cases of complex scenarios in service systems, with the aim of transferring that knowledge (and its implications) to the fields of research, practice and education in both systems science and service (systems) science.
Year
DOI
Venue
2011
10.1504/IJSTM.2011.042593
INTERNATIONAL JOURNAL OF SERVICES TECHNOLOGY AND MANAGEMENT
Keywords
Field
DocType
systems science, systems thinking, service systems science, service system design, knowledge intensive services, KIS, knowledge intensive services systems, KISS
Service design,Complex system,Economics,System structure,Systems science,System of systems,Knowledge management,Systems thinking,Service delivery framework
Journal
Volume
Issue
ISSN
16
2
1460-6720
Citations 
PageRank 
References 
2
0.51
2
Authors
3
Name
Order
Citations
PageRank
Jennifer Wilby120.51
Linda A. Macaulay222323.14
Babis Theodoulidis335376.60