Paper Info
Title
Etiology of user experience with natural language speech
Abstract
This paper outlines the results of commercial field trial of a multimodal (speech and GUI) platform using natural language technologies in a mobile environment. During the trial we compared the user experience of the multimodal interface to the user experience with a comparable application providing only unimodal (GUI) interaction. A key objective of the analysis following the trial was to understand the etiology of the difference in user experience with the two systems. Speech-only usage was used to complete tasks 71% of the time on average across all participants and tasks. The remaining 29% was distributed among GUI-only usage and multimodal usage. These results indicate that for input, the natural language speech was the major contributor to the increased quality of user experience.
Year
Venue
Keywords
2004
INTERSPEECH
user experience,natural language
Field
DocType
Citations 
User experience design,Computer science,Natural language user interface,Natural language understanding,Natural language,Phone,Human–computer interaction,Third generation networks,Multimedia
Conference
0
PageRank 
References 
Authors
0.34
4
3
Name
Order
Citations
PageRank
Christopher J. Pavlovski11047.22
Jennifer C. Lai21675569.09
Stella Mitchell3143.08