Name
Title | ||
|---|---|---|
Customer Journey Mapping of an Experience-Centric Service by Mobile Self-reporting: Testing the Qualiwall Tool. |
Year | DOI | Venue |
|---|---|---|
2014 | 10.1007/978-3-319-07668-3_26 | HCI (8) |
Field | DocType | Citations |
User experience design,Service experience,Computer science,Service development,User Research,User studies,Customer Service Assurance,Process management | Conference | 0 |
PageRank | References | Authors |
0.34 | 12 | 3 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Inka Kojo | 1 | 0 | 0.34 |
| Mikko Heiskala | 2 | 10 | 2.65 |
| Juho-Pekka Virtanen | 3 | 13 | 4.79 |