Title
Understanding end-user perception of network problems
Abstract
It is widely assumed that certain network characteristics cause end-user irritation with network performance. These assumptions then drive the selection of quality of service parameters or the goals of adaptive systems. We have developed a methodology and toolchain, SoylentLogger, that employs user studies to empirically investigate such assumptions. SoylentLogger collects client-centric network measurement data that is labeled by the end-user as being associated with irritation at perceived network performance (or not). The data collection and labeling occurs in real-time as the user normally uses the network. We conducted a study that tracked 32 ordinary users over a period of 3 weeks and then used that data to test common assumptions about network sources of user irritation.
Year
DOI
Venue
2011
10.1145/2018602.2018613
W-MUST@SIGCOMM
Keywords
DocType
Citations 
data collection,ordinary user,certain network characteristic,network source,network problem,end-user irritation,end-user perception,client-centric network measurement data,user study,user irritation,network performance,adaptive system,quality of service,real time
Conference
5
PageRank 
References 
Authors
0.59
5
5
Name
Order
Citations
PageRank
J. Scott Miller1464.45
Amit Mondal2354.40
Rahul Potharaju354927.66
Peter A. Dinda41493126.40
Aleksandar Kuzmanovic596071.99