Paper Info
Title
Information systems development: can there be “good” conflict?
Abstract
Successful information systems development (ISD) is a perennial concern of both practitioners and researchers. As the scope of ISD expands to provide enterprise-wide and web-based systems, the set of individuals in ISD includes many whose responsibilities and experiences cross organizational functions. The involvement of this diverse set of individuals in ISD can lead to increased levels of conflict within the development group. However, not all conflict is detrimental to organizational tasks. This paper presents conflict and the resulting conflict resolution as a facet of team development. Conflict can take two general forms. The first form of conflict, interpersonal, has a negative or dysfunctional impact on group tasks and relations, and can lead to turnoever. The second form, task conflict, has a positive impact on group tasks. The need for ISD teams to recognize different types of conflict and successfully resolve them is presented within the context of an overall model of team and systems development.
Year
DOI
Venue
2000
10.1145/333334.333389
SIGCPR
Keywords
Field
DocType
task conflict,dysfunctional impact,team development,systems development,isd team,resulting conflict resolution,successful information systems development,development group,group task,diverse set,motivation,expectancy theory,professional development,conflict resolution
Information system,Expectancy theory,Interpersonal communication,Conflict resolution,Dysfunctional family,Knowledge management,Psychology,Professional development,Process consultant,Conflict resolution research
Conference
ISBN
Citations 
PageRank 
1-58113-228-X
4
0.52
References 
Authors
15
4
Name
Order
Citations
PageRank
Kenneth J. Trimmer1385.26
Rosann Webb Collins222816.07
Richard P. Will3172.71
J. Ellis Blanton422518.33