Paper Info
Title
Capturing Value through Knowledge and Innovation Management: Comparisons across the Manufacturing and Services Sectors
Abstract
This study investigated the extent to which knowledge management (KM) and innovation management (IM) practices differ across the manufacturing and services sectors. An extensive review of the literature was conducted, followed by the application of a theoretical model and quantitative analysis of a comprehensive survey of 1141 Australian managers. Results yielded both similarities and differences between innovation practices across the two sectors. In terms of KM and IM practices across the areas of a) customer focus, b) knowledge and technology, and c) management of innovation processes, significant predictors of IP were similar for knowledge and technology across the two sectors. However, differences were noted with regard to customer focus and open innovation, where a broader range of significant predictors of IP were found in the services sector.
Year
DOI
Venue
2015
10.1109/HICSS.2015.449
System Sciences
Keywords
Field
DocType
innovation management,knowledge management,manufacturing industries,service industries,technology management,australia,customer focus,manufacturing sectors,open innovation,service sectors,innovation,manufacturing,services,organizations
Computer science,Service innovation,Knowledge economy,Knowledge management,Open innovation,Innovation management,Technology management,Process management
Conference
ISSN
Citations 
PageRank 
1530-1605
0
0.34
References 
Authors
8
2
Name
Order
Citations
PageRank
Marianne Gloet1337.45
Danny Samson23011.64