Name
Title | ||
|---|---|---|
Customer satisfaction evaluation method for customized product development using Entropy weight and Analytic Hierarchy Process. |
Abstract | ||
|---|---|---|
•Customer requirements are identified and classified into four categories.•A customer satisfaction evaluation model is developed.•It gives the quantitative methods for each category of the evaluation criteria.•Criteria weights are obtained by integrating Entropy weight and AHP.•A case study of applying to customized portrait-based product industry is given. |
Year | DOI | Venue |
|---|---|---|
2014 | 10.1016/j.cie.2014.09.009 | Computers & Industrial Engineering |
Keywords | Field | DocType |
Customer satisfaction (CS),Customized product development,Satisfaction evaluation,Entropy weight,Analytic Hierarchy Process (AHP) | Customer requirements,Customer satisfaction,Fuzzy logic,Engineering,Mathematical model,Analytic hierarchy process,Operations management,New product development | Journal |
Volume | Issue | ISSN |
77 | C | 0360-8352 |
Citations | PageRank | References |
8 | 0.58 | 15 |
Authors | ||
3 | ||