Title
Analytical support for predicting cost in complex service delivery environments.
Abstract
Within larger and ever-more complex global service delivery networks, forecasting and managing cost becomes an increasing challenge. While manifold interdependencies and transactions between individual delivery centers can still be captured ex post, forecasting the spending and income and expense (I&E) impacts of management decisions becomes tedious. We propose a business-analytics-based approach—...
Year
DOI
Venue
2014
10.1147/JRD.2014.2327301
IBM Journal of Research and Development
Keywords
Field
DocType
Predictive models,Forecasting,Analytical models,Data models,Gobalization,Risk management
Data science,Interdependence,Information technology,Computer science,Operations research,Real-time computing,Service delivery framework
Journal
Volume
Issue
ISSN
58
4
0018-8646
Citations 
PageRank 
References 
0
0.34
0
Authors
7
Name
Order
Citations
PageRank
Alexander Vogt140.79
E. R. Mattfeldt200.34
Gerhardt Satzger340.79
L. Lüders400.34
M. Piper500.34
Oliver Gehb600.34
Wayne Jones700.34