Name
Title | ||
|---|---|---|
An investigation of national policies on transformational government (t-Gov) in Europe |
Abstract | ||
|---|---|---|
Electronic government (e-government) is high in the agenda of a large number of countries worldwide for more than a decade now. Recently, the concept of transformational government (t-Gov) was introduced to determine the stage of e-government evolution characterised by the radical restructuring of the public sector towards efficiency. The aim of this paper is to understand t-Gov and investigate the level of t-Gov sophistication in Europe by assessing the e-government policies of 18 European Union member states. We first review the relevant literature, to conclude t-Gov embraces nine defining elements namely user-centric services, joined-up government, one-stop government, multichannel service delivery, flexibility, efficiency, increased human skills, organisational change and change of attitude of public servants, and value innovation. We also review e-government assessment frameworks that could be used to evaluate t-Gov sophistication. We thereafter critically examine and compare the degree of t-Gov sophistication of 18 European Union member states. Here, the results suggest that most strategies partially only exploit the full potential of t-Gov. For example, all strategies address user-centric services and most address efficiency, breaking out of silos, and joined-up government. On the other hand, however, no policy addresses constant value creation and value innovation and only a few address flexibility and organisational change and change of attitude. Using a published e-government assessment framework we finally compare progress across Europe with regards to t-Gov. |
Year | DOI | Venue |
|---|---|---|
2014 | 10.1504/IJITM.2014.065628 | International Journal of Information Technology and Management |
Keywords | Field | DocType |
efficiency,public sector | Economics,Transformational Government,Knowledge management,Exploit,Public sector,Sophistication,Marketing,Service delivery framework,European union,Restructuring,Government | Journal |
Volume | Issue | Citations |
13 | 4 | 2 |
PageRank | References | Authors |
0.38 | 7 | 3 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Konstantinos Parisopoulos | 1 | 6 | 1.29 |
| Efthimios Tambouris | 2 | 443 | 52.25 |
| Tarabanis Konstantinos | 3 | 958 | 93.27 |