Name
Abstract | ||
|---|---|---|
This paper examines the performance of single-queue service systems using a combination of computer simulation and M/M/C queuing models. Our results show that the accuracy of M/M/C models is significantly affected by the assumptions supporting the models. Managers should therefore exercise caution in using the M/M/C models for designing queuing systems when the models’ assumptions are violated. Our results show that cost-centric and servicecentric firms should manage their queues differently. While cost-centric firms should target higher arrival load, single service session, and front-loaded arrival pattern for higher efficiency, service-centric firms should strive for lower arrival load, multiple short sessions and even arrival pattern for better service. In addition, both cost-centric and service-centric firms can consider pooling servers together and reducing the variability of inter-arrival and service times to improve both cost and service simultaneously. |
Year | DOI | Venue |
|---|---|---|
2014 | 10.1007/s12927-014-0007-3 | JoSSR |
Keywords | Field | DocType |
computer simulation | Computer science,Pooling,Queue,Server,Operations research,Real-time computing,Queueing theory | Journal |
Volume | Issue | ISSN |
6 | 1 | 2093-0739 |
Citations | PageRank | References |
1 | 0.36 | 5 |
Authors | ||
3 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Kum-Khiong Yang | 1 | 1 | 1.71 |
| Joyce M. W. Low | 2 | 1 | 0.36 |
| Tugba Cayirli | 3 | 1 | 0.36 |