Name
Title | ||
|---|---|---|
Decision support and vulnerability to interruption in a dynamic multitasking environment |
Abstract | ||
|---|---|---|
Using a microworld simulation of maritime decision making, we compared two decision support systems (DSS) in their impact upon recovery from interruption. The Temporal Overview Display (TOD) and Change History Table (CHT) - designed to support temporal awareness and change detection, respectively - have previously proven useful in improving situation awareness; however, evaluation of support tools for multitasking environments should not be limited to the specific aspects of the task that they were designed to augment. Using a combination of performance, self-report, and eye-tracking measures, we find that both DSS counter-intuitively have a negative effect on performance. Resumption lags are increased, elevated post-interruption decision-making times persist for longer, and defensive effectiveness is impaired relative to No-DSS. Eye-tracking measures indicate that in the baseline condition, participants tend to encode the visual display more broadly, where as those in the two DSS conditions may have experienced a degree of attentional tunnelling due to high workload. We suggest that for a support tool to be beneficial it should ease the burden on attentional resources so that these can be used for reconstructing a mental model of the post-interruption scene. We use a maritime microworld to study multitasking and interruption recovery.We use a holistic approach in the assessment of two DSS.We use a combination of performance, self-report and eye tracking measures.Both DSS impair defensive effectiveness and prolong interruption recovery. |
Year | DOI | Venue |
|---|---|---|
2015 | 10.1016/j.ijhcs.2015.01.009 | Int. J. Hum.-Comput. Stud. |
Keywords | Field | DocType |
human performance,command and control,interruption,decision support systems,microworld,multitasking | Change detection,Workload,Situation awareness,Computer science,Command and control,Decision support system,Human–computer interaction,Eye tracking,Human multitasking,Vulnerability | Journal |
Volume | Issue | ISSN |
79 | C | 1071-5819 |
Citations | PageRank | References |
2 | 0.37 | 13 |
Authors | ||
4 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Helen M. Hodgetts | 1 | 2 | 0.37 |
| Sébastien Tremblay | 2 | 2 | 0.37 |
| Benoît R. Vallières | 3 | 11 | 2.24 |
| François Vachon | 4 | 29 | 6.33 |