Paper Info
Title
Knowledge management capabilities and firm performance: A test of universalistic, contingency and complementarity perspectives.
Abstract
•We examine the effects of knowledge management on the performance of hospitality firms from three theoretical perspectives.•The complementarity and contingency perspectives performed better than the universalistic perspective.•Codification was found more important to performance of firms competing on cost.•Human capital was found more important to performance of firms competing on quality.•Codification and human capital were found to interact to influence customer service outcomes.
Year
DOI
Venue
2015
10.1016/j.eswa.2014.09.002
Expert Systems with Applications
Keywords
DocType
Volume
Knowledge management,Human capital,Firm performance,Contingency,Complementarity,Universalistic
Journal
42
Issue
ISSN
Citations 
3
0957-4174
1
PageRank 
References 
Authors
0.36
23
2
Name
Order
Citations
PageRank
Jason F. Cohen110.36
Karen Olsen210.36