Title
BeWell: A Sentiment Aggregator for Proactive Community Management
Abstract
Granular, localized information can be unobtrusively gathered to assess public sentiment as a superior measure of policy impact. This information is already abundant and available via Online Social Media. The missing link is a rigorous, anonymized and open source artefact that gives feedback to stakeholders and constituents. To address this, BeWell, an unobtrusive, low latency multi-resolution measurement for the observation, analysis and modelling of community dynamics, is proposed. To assess communal well-being, 42 Facebook pages of a large public university in Germany are analyzed with a dictionary-based text analytics program, LIWC. We establish the baseline of emotive discourse across the sample, and detect significant campus-wide events in this proof of concept implementation, then discuss future iterations including a community dashboard and a participatory management plan.
Year
DOI
Venue
2015
10.1145/2702613.2732787
CHI Extended Abstracts
Keywords
Field
DocType
user/machine systems,text analytics,well-being,social computing,sentiment analysis,human-computer interaction,human computer interaction
Data science,World Wide Web,Social media,News aggregator,Sentiment analysis,Participatory management,Computer science,Well-being,Human–computer interaction,Emotive,Social computing,Community management
Conference
Citations 
PageRank 
References 
4
0.57
2
Authors
4
Name
Order
Citations
PageRank
Andreas Lindner140.91
Margeret Hall283.02
Claudia Niemeyer360.95
Simon Caton415916.20