Name
Title | ||
|---|---|---|
Human-Centered Study of a Network Operations Center: Experience Report and Lessons Learned |
Abstract | ||
|---|---|---|
Network operations centers are notoriously difficult places to conduct human-centered research. The intense pace and sensitive information environment creates a number of hurdles for researchers. This paper shares the experiences from human-centered research of a government network operations center. The lessons learned from conducting interviews, field observations, and a card sorting study offer guidance to those who may study network operations centers in the future. |
Year | DOI | Venue |
|---|---|---|
2014 | 10.1145/2663887.2663899 | SIW@CCS |
Keywords | Field | DocType |
field observations,network management,network monitoring,ethnography,interviews,network operations center,security information workers.,card sorting | Card sorting,Pace,Engineering management,Operations research,Network operations center,Engineering,Information sensitivity,Government | Conference |
Citations | PageRank | References |
3 | 0.45 | 5 |
Authors | ||
1 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Celeste Lyn Paul | 1 | 52 | 6.60 |