Name
Abstract | ||
|---|---|---|
In today's service economy, the evaluation of interaction between service providers and different consumer segments/target groups is an important topic. In context-sensitive settings, the service provider adapts the interaction with the consumer by selecting a fitting design pattern, also including mechanisms for validation and evaluation. In current service evaluation models, the extraction of dynamic characteristics of consumers poses a challenge, as simplification of methods for externalization of patterns is needed to enable an improved understanding of consumer types. The paper at hand aims for a contribution on visualization of the service interaction for each consumer type/pattern supported. A prototypical visualization approach has been implemented using meta-modelling concepts and technologies as an realization environment, validated in case studies from the food service industry. |
Year | Venue | Keywords |
|---|---|---|
2014 | Lecture Notes in Artificial Intelligence | Service evaluation,Customer interaction modeling,Modelling,Meta-modelling |
DocType | Volume | ISSN |
Conference | 8793 | 0302-9743 |
Citations | PageRank | References |
1 | 0.37 | 3 |
Authors | ||
3 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Hisashi Masuda | 1 | 2 | 2.50 |
| Wilfrid Utz | 2 | 28 | 9.65 |
| Yoshinori Hara | 3 | 2 | 0.81 |