Paper Info
Title
Monitoring Travel-Related Information on Social Media through Sentiment Analysis
Abstract
Tourist destinations are increasingly affected by the travel-related information shared through the Web. More and more people first check the previous experiences of other customers before doing their own decision-making. This paper explores the image of travel destinations by analysing the content of opinions shared using sentiment analysis techniques. A sentiment score is obtained and analysed considering several tourist features of the travel destination as well as the usefulness of shared opinions. A well known e-word of mouth community and the city of Barcelona have been used as a case study. The results obtained reveal the sentiment orientation towards the city of Barcelona and its tourist offer. Finally, a sensitivity analysis related to the calculation of the sentiment score is included.
Year
DOI
Venue
2014
10.1109/UCC.2014.102
UCC '14 Proceedings of the 2014 IEEE/ACM 7th International Conference on Utility and Cloud Computing
Keywords
Field
DocType
internet,decision making,social networking (online),travel industry,barcelona,world wide web,e-word of mouth community,sensitivity analysis,sentiment analysis,sentiment orientation,sentiment score,social media,tourist destinations,travel destinations,travel-related information monitoring,tourism 2.0,travel-related information
Internet privacy,Social media,Advertising,Computer science,Sentiment analysis,Tourism,Semantics,Destinations
Conference
ISSN
Citations 
PageRank 
2373-6860
5
0.47
References 
Authors
6
3
Name
Order
Citations
PageRank
Gonzalez-Rodriguez, M.R.150.47
Martinez-Torres, M.R.250.47
Toral, S.L.3392.98