Paper Info
Title
Context-Sensitive and Individualized Support of Employees in Business Processes: Conceptual Design of a Semantic-Based Recommender System
Abstract
Even though personal working processes run into business processes and access the same databases, human working processes and business processes in most cases are moving into opposite directions. Hence, individual knowledge and process-related knowledge are two aspects that are still very separated from each other. This leads to the result that most of the organizational knowledge base is not used. This paper presents the conceptual design of a recommender system that individually supports employees to carry out their tasks in their working processes. Furthermore, the presented system enables users to enrich business processes with their knowledge. The system adapts to each employee's personal profile by analyzing knowledge gaps in the usage behavior. Hence, similarities can be identified and integrated in the organizational knowledge base that can be used to derive best practices and reference processes.
Year
DOI
Venue
2014
10.1109/SMAP.2014.28
Semantic and Social Media Adaptation and Personalization
Keywords
Field
DocType
business data processing,knowledge management,personnel,recommender systems,business processes,context-sensitive support,employee personal profile,human working processes,individualized employee support,organizational knowledge base,personal working processes,process-related knowledge,semantic-based recommender system,business processes,collaboration,context-awareness,personalization,recommender system
Artifact-centric business process model,Conceptual design,Business process,Personal knowledge management,Knowledge-based systems,Knowledge management,Context awareness,Business process modeling,Knowledge base,Business
Conference
Citations 
PageRank 
References 
0
0.34
8
Authors
4
Name
Order
Citations
PageRank
Christina Di Valentin1176.03
Andreas Emrich22710.51
dirk werth320242.72
Peter Loos4146.45