Name
Title | ||
|---|---|---|
Balancing factors affecting Virtual Reference Services: Identified from academic Librarians' perspective |
Abstract | ||
|---|---|---|
Many digital libraries are providing Virtual Reference Services (VRS). There could be various approaches to increase the quality of VRS. In this study, we focused on two key factors; improving helpfulness and reducing user's feeling of intrusiveness. Studies indicated that librarian-initiated attempts for help may increase user's feeling of intrusiveness [2] [3]. It is challenging to provide high helpfulness along with less intrusiveness in VRS. This study aimed to identify factors that contribute to improving helpfulness and reducing intrusiveness. Data were collected based on a survey using systemic random sample approach. Our initial results indicated that awareness, timing, and transparency were key factors affecting the helpfulness and intrusiveness.
|
Year | DOI | Venue |
|---|---|---|
2014 | 10.1109/JCDL.2014.6970233 | Digital Libraries |
Keywords | Field | DocType |
academic libraries,digital libraries,human factors,random processes,VRS,academic librarian perspective,digital libraries,librarian-initiated attempts,systemic random sample approach,user intrusiveness feeling,virtual reference services,Virtual reference services,awareness,helpfulness,intrusiveness,timing,transparency | Transparency (graphic),World Wide Web,Helpfulness,Computer science,Intrusiveness,Digital library,Multimedia,Feeling | Conference |
ISSN | ISBN | Citations |
2575-7865 | 978-1-4799-5569-5 | 0 |
PageRank | References | Authors |
0.34 | 0 | 4 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Sukjin You | 1 | 4 | 3.55 |
| Joel DesArmo | 2 | 0 | 0.34 |
| Xiangming Mu | 3 | 196 | 17.95 |
| Alexandra Dimitroff | 4 | 55 | 8.77 |