Title | ||
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DAISY: a decision support design methodology for complex, experience-centered domains |
Abstract | ||
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Users at different levels of domain experience have very different needs. For example, a system designed to assist domain novices may frustrate experts and vice-versa. This is one of several challenges specific to building decision support systems for experience-centered domains. A second challenge in working with complex experience-centered domains is that it is hard for non-experts to understand the domain in order to model it. In this paper we present DAISY, the design aid for intelligent support systems. It is a software design methodology for constructing decision support systems in complex, experience-based domains. DAISY address the specialized challenges of these domains by augmenting existing cognitive engineering methodologies. In particular, DAISY provides a method for identifying the specialized needs of users within a specific range of domain experience. Thus, it can help software designers to understand "What does the domain expert need?" or "What does a trained novice need?" To help system designers manage the complexity of modeling unfamiliar experience-centered domains, it provides a tool called a time/activity matrix. To illustrate each of DAISY's steps, we used the development of a decision support system called Fox. Fox assists expert military planners by rapidly generating alternative plans. This is a cognitively difficult, time critical task with life and death consequences |
Year | DOI | Venue |
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2002 | 10.1109/3468.995529 | Systems, Man and Cybernetics, Part A: Systems and Humans, IEEE Transactions |
Keywords | Field | DocType |
CAD,cognitive systems,decision support systems,military computing,problem solving,task analysis,DAISY,cognitive engineering,decision support systems,experience-centered domains,intelligent support systems,military planners,problem solving,task analysis,time activity matrix | Software design,Intelligent decision support system,Task analysis,Computer science,Subject-matter expert,Decision support system,Design methods,Software,Artificial intelligence,Cognitive ergonomics,Machine learning | Journal |
Volume | Issue | ISSN |
32 | 1 | 1083-4427 |
Citations | PageRank | References |
9 | 0.56 | 7 |
Authors | ||
2 |
Name | Order | Citations | PageRank |
---|---|---|---|
Brodie, C.B. | 1 | 9 | 0.56 |
Caroline C. Hayes | 2 | 110 | 39.81 |