Name
Title | ||
|---|---|---|
Managing Information Technology Project Escalation and De-Escalation: An Approach-Avoidance Perspective |
Abstract | ||
|---|---|---|
This paper presents an integrated theoretical process model for identifying , describing, and analyzing the complex escalation and de-escalation phenomena in software development projects. The approach-avoidance theory is used to integrate core elements of various escalation theories into a holistic, explanatory framework for the two phenomena. We use a process model to identify antecedent conditions, sequences of events, critical incidents, and outcomes over the course of a project. The analysis also operates at multiple levels: project, work, and environment. This highlights the recursive interactions between project, organizational work activities, and their contexts during the software project development process. By conceiving the processes of commitment escalation and de-escalation as sequences of events involving recurring approach-avoidance decision conflict, this research allows for a deeper understanding of the ambiguity and dilemma that decision makers face during project escalations and de-escalations. Our proposed model was both informed by a detailed case study that exhibits both project escalation and de-escalation conditions, and at the same time, illuminates the perspectives of various stakeholders. |
Year | DOI | Venue |
|---|---|---|
2009 | 10.1109/TEM.2008.922638 | IEEE Transactions on Engineering Management |
Keywords | DocType | Volume |
project management,software management,approach-avoidance theory,information technology project de-escalation,information technology project escalation,software development projects,case study,de-escalation,escalation,process theory | Journal | 56 |
Issue | ISSN | Citations |
1 | 0018-9391 | 8 |
PageRank | References | Authors |
0.67 | 21 | 3 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Gary Pan | 1 | 10 | 2.06 |
| S-L Pan | 2 | 1625 | 111.06 |
| Michael Newman | 3 | 8 | 0.67 |