Paper Info
Title
Integration of governmental services in semantically described processes in the Access-eGov system
Abstract
This paper describes a ldquouser-centredrdquo approach to integration of services provided by the government in a ldquotraditionalrdquo (i.e. face-to-face) or electronic way, applied in the EU R&D project Access-eGov. Individual (ldquoatomicrdquo) services are integrated on semantic level (using semantic decription of existing services - either traditional or e-services) into a scenario, realization of which leads to a solution of a problem faced by the end users (citizens or businesses) in a given life event (e.g. how to get a building permit, establish company etc.). Benefits for the end users are twofold: firstly they are provided with higher value-added services - a scenario of services (consisting of a series of services, including their dependencies), not just a single services; the services in the scenario are personalised (i.e. adapted to his/her personal data and/or situation). In case some services in the scenario are available electronically, they can be also executed online, increasing thus ultimate benefits to the end user. First prototype of the Access-eGov platform was test and evaluated in three pilot applications in three EU countries.
Year
DOI
Venue
2008
10.1109/IMCSIT.2008.4747275
IMCSIT
Keywords
Field
DocType
government data processing,information services,open systems,user centred design,Access-eGov system,EU countries,atomic services,governmental services,user-centred approach
Information system,Services computing,World Wide Web,End user,Computer science,User centred design,Open system (systems theory),Government
Conference
ISBN
Citations 
PageRank 
978-83-60810-14-9
1
0.34
References 
Authors
1
4
Name
Order
Citations
PageRank
Marek Skokan190.96
Tomas Sabol2336.48
Marian Mach3257.77
Karol Furdik490.96