Name
Title | ||
|---|---|---|
Goal-Oriented Dynamic Business Processes in Service Environments: Models and Methods Applied in Finance Industry |
Abstract | ||
|---|---|---|
Today companies have to adapt to the fast changing business environment. External and internal change factors cause that business processes need to be dynamic, especially in service environments. In service processes there is a trend to include external services into the own process, resulting in a service chain spanning several companies. Adapting the dynamic business process, goal-orientation in the process allows supporting governance, which is a major goal for business stakeholders. This paper shows how the combination of transparency and adaptability leads to goal-oriented dynamic processes in service environments. By introducing models and tools companies are guided towards this goal, depending on their current process management state. Industry specific additions ensure the applicability. The concept is applied to an insurance scenario. |
Year | DOI | Venue |
|---|---|---|
2012 | 10.1109/SRII.2012.99 | SRII Global Conference |
Keywords | Field | DocType |
financial management,insurance,management of change,business stakeholders,change factors,fast changing business environment,finance industry,goal-oriented dynamic business processes,insurance scenario,process management,service chain,service environments,Business Process,Dynamic Processes,Service Chain,Service Process | Artifact-centric business process model,New business development,Business process management,Business process,Business service provider,Business process modeling,Business process discovery,Business process reengineering,Business,Process management | Conference |
ISSN | ISBN | Citations |
2166-0778 E-ISBN : 978-0-7695-4770-1 | 978-0-7695-4770-1 | 1 |
PageRank | References | Authors |
0.34 | 8 | 3 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Monika Kochanowski | 1 | 25 | 4.98 |
| Thomas Renner | 2 | 3 | 1.06 |
| Anette Weisbecker | 3 | 202 | 34.72 |