Title
Effects of (in)accurate empathy and situational valence on attitudes towards robots
Abstract
Empathy has great potential in human-robot interaction. However, the challenging nature of assessing the user's emotional state points to the importance of also understanding the effects of empathic behaviours incongruent with users' affective experience. A 3×2 between-subject video-based survey experiment (N=133) was conducted with empathic robot behaviour (empathically accurate, neutral, inaccurate) and valence of the situation (positive, negative) as dimensions. Trust decreased when empathic responses were incongruent with the affective state of the user. However, in the negative valence condition, reported perceived empathic abilities were greater when the robot responded as if the situation were positive.
Year
DOI
Venue
2010
10.1109/HRI.2010.5453224
Human-Robot Interaction
Keywords
Field
DocType
control engineering computing,human-robot interaction,between-subject video-based survey,empathic responses,empathy,human-robot interaction,negative valence condition,situational valence,emotional valence,empathy,human-robot interaction,social robots
Empathy,Social robot,Computer science,Simulation,Situational ethics,Affect (psychology),Robot,Human–robot interaction
Conference
ISSN
ISBN
Citations 
2167-2121
978-1-4244-4893-7
27
PageRank 
References 
Authors
1.24
9
4
Name
Order
Citations
PageRank
Henriette Cramer145330.36
Jorrit Goddijn2271.24
Bob Wielinga361752.73
Vanessa Evers483680.72