Name
Title | ||
|---|---|---|
Applying Ontology-Based Models for Supporting Integrated Software Development and IT Service Management Processes |
Abstract | ||
|---|---|---|
Ontologies have been applied in previous research in an attempt to improve software engineering (SE) tools with computational semantics. In addition, ontology models have been applied to model and build supporting tools for IT service management (ITSM) processes, including the formal modeling of service-level agreements. Both the areas of concern share a common upper layer of concepts, as certain software development activities in some cases start from ITSM design needs or tasks. This suggests that existing ontologies in both domains can be integrated, thus resulting in enhanced semantic-aware process support tools, which crosscut the two concern areas. This paper reviews existing ontology-based models in the SE and ITSM domains and describes the main elements of a mapping that enables their integration. Several concrete cases in which that integration results in adding value to the processes are reported. A case study that adopts the approach is also described. |
Year | DOI | Venue |
|---|---|---|
2012 | 10.1109/TSMCC.2011.2132717 | Systems, Man, and Cybernetics, Part C: Applications and Reviews, IEEE Transactions |
Keywords | Field | DocType |
ontologies (artificial intelligence),semantic Web,software development management,software tools,IT service management process,computational semantics,formal modeling,integrated software development,ontology based models,semantic-aware process support tools,service-level agreements,software engineering tools,IT service management (ITSM),Information technology infrastructure library (ITIL),Semantic Web rule language (SWRL),ontology,software engineering (SE),web ontology language (OWL) | Ontology,Unified Modeling Language,Computer science,Computational semantics,Knowledge management,Semantic Web,Artificial intelligence,Software development,Ontology (information science),Software engineering,IT service management,Integrated software,Machine learning | Journal |
Volume | Issue | ISSN |
42 | 1 | 1094-6977 |
Citations | PageRank | References |
14 | 0.63 | 19 |
Authors | ||
3 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| María Cruz Valiente | 1 | 59 | 4.90 |
| Elena GarcíA-Barriocanal | 2 | 422 | 51.53 |
| Miguel-Angel Sicilia | 3 | 298 | 30.58 |