Name
Abstract | ||
|---|---|---|
Social engineering is a real threat to industries in this day and age even though the severity of it is extremely downplayed. The difficulty with social engineering attacks is mostly the ability to identify them. Social engineers target call centre employees, as they are normally underpaid, under skilled workers whom have limited knowledge about the information technology infrastructure. These workers are thus easy targets for the social engineer. This paper proposes a model which can be used by these workers to detect social engineering attacks in a call centre environment. The model is a quick and effective way to determine if the requester is trying to manipulate an individual into disclosing information to which the requester does not have authorization for. |
Year | DOI | Venue |
|---|---|---|
2010 | 10.1109/ISSA.2010.5588500 | Information Security for South Africa |
Keywords | Field | DocType |
authorisation,call centres,personnel,authorization,call centre employee,information technology infrastructure,social engineering attack detection model,Social engineering,emotional state,information sensitivity,social psychology | Internet privacy,Computer science,Computer security,Information technology,Authorization,Social engineering (security),Bidirectional communication,Call centre,Cognition,Information sensitivity,Utility theory | Conference |
ISBN | Citations | PageRank |
978-1-4244-5493-8 | 17 | 1.47 |
References | Authors | |
2 | 3 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Monique Bezuidenhout | 1 | 17 | 1.47 |
| Francois Mouton | 2 | 47 | 8.00 |
| Hein S. Venter | 3 | 58 | 8.01 |