Paper Info
Title
Identifying critical success & failure factors for TQM implementation: Extract from real case studies
Abstract
Seminal article [14] on “Building theories from Case Study Research” has motivated researchers of diverse areas to adopt case study methodology to build concepts and theories and case research on TQM implementation concepts is no exception. The purpose of this paper is to identify the critical success & failure factors for TQM Implementation from the real case analysis. It has been found that successful implementation of TQM system has taken the organizations to new heights of profitability while failure has often led organization out of the market. The criterion used to select the company for our case study was that each of the companies implemented TQM vigorously. The findings of the study provide critical input for TQM implementation with firms being more proactive and better prepared for TQM implementation. The successful TQM implementation set comprised seven companies and failed one with five companies.
Year
DOI
Venue
2015
10.1109/IEEM.2015.7385599
2015 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
Keywords
Field
DocType
TQM,TQM Success factors,TQM Failure factors,TQM Implementation
Critical success factor,Customer satisfaction,Systems engineering,Total quality management,Profitability index,Engineering,Operations management,Case analysis
Conference
Citations 
PageRank 
References 
0
0.34
0
Authors
2
Name
Order
Citations
PageRank
vimal kumar102.03
R. R. K. Sharma2295.48