Paper Info
Title
A framework and tool to manage Cloud Computing service quality
Abstract
Cloud Computing has generated considerable interest in both companies specialized in Information and Communication Technology and business context in general. The Sourcing Capability Maturity Model for service (e-SCM) is a capability model for offshore outsourcing services between clients and providers that offers appropriate strategies to enhance Cloud Computing implementation. It intends to achieve the required quality of service and develop an effective working relationship between clients and providers. Moreover, quality evaluation framework is a framework to control the quality of any product and/or process. It offers a tool support that can generate software artifacts to manage any type of product and service efficiently and effectively. Thus, the aim of this paper was to make this framework and tool support available to manage Cloud Computing service quality between clients and providers by means of e-SCM.
Year
DOI
Venue
2015
10.1007/s11219-014-9248-0
Software Quality Journal
Keywords
Field
DocType
Quality management,Software quality,SQA,Quality concepts,Offshore outsourcing,Cloud Computing
Systems engineering,Service quality,Computer science,Capability Maturity Model,Quality of service,Service provider,Utility computing,Software quality,Quality management,Cloud computing
Journal
Volume
Issue
ISSN
23
4
0963-9314
Citations 
PageRank 
References 
2
0.37
10
Authors
6
Name
Order
Citations
PageRank
Francisco José Domínguez Mayo13511.88
Julián Alberto García-García2113.55
María José Escalona319225.13
Manuel Mejías46314.61
Matias Urbieta512213.01
Gustavo Rossi62141245.82