Name
Title | ||
|---|---|---|
Co-Creating Value From It In A Contracted Public Sector Service Environment: Perspectives On Cobit And Val It |
Abstract | ||
|---|---|---|
Research that examines Information Technology ( IT) value has called for studies to explore the co-creation of value, including in multi-firm environments. This study draws upon the practice of IT governance in a successful large-scale IT deployment, wherein private and public firms were involved as customer service providers with the principal, a large government department. Drawing on customer-centric co-creation concepts from marketing research, through comparative analysis and related application to our case study, we detail the merit of a service-oriented approach to co-creating value from IT and the assistance COBIT and Val IT can provide. Importantly, we identified determinates of co-created value in a multi-firm environment, although our analysis reveals some need to evolve COBIT and Val IT to improve guidance regarding the mechanisms required to achieve this in such environments. |
Year | DOI | Venue |
|---|---|---|
2013 | 10.2308/isys-50355 | JOURNAL OF INFORMATION SYSTEMS |
Keywords | DocType | Volume |
IT value, IT governance, case study, multi-firm environment, public and private sector, co-creation of value, COBIT 5, Val IT | Journal | 27 |
Issue | ISSN | Citations |
1 | 0888-7985 | 5 |
PageRank | References | Authors |
0.42 | 15 | 4 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Carla L. Wilkin | 1 | 122 | 9.04 |
| John Campbell | 2 | 19 | 3.10 |
| Stephen Moore | 3 | 6 | 1.45 |
| Wim Van Grembergen | 4 | 466 | 28.87 |