Paper Info
Title
Measuring eGovernment success: a public value approach
Abstract
Measuring the success of eGovernment systems depends on how citizens perceive their value. Our understanding of success has been hampered however by (i) the rapid development and complexity of Internet technologies and (ii) the lack of conceptual bases necessary to represent the ever expanding range of success dimensions. This study proposes Public Value theory to reposition the DeLone and McLean IS Success Model in order to encompass three essential success or value clusters: efficiency, effectiveness and social value. The efficacy of this approach is demonstrated by creating a Public Value-based (Net Benefits) construct to measure IS success from the citizens' perspective within the context of eGovernment 2.0 systems. Survey responses from 347 experienced users of U.S. government Web 2.0 websites confirm that the proposed success measure is reliable and valid and that the nine-factor structure (Cost, Time, Convenience, Personalisation, Communication, Ease of Information Retrieval, Trust, Well-Informedness and Participate in Decision-Making) can explain a major portion of citizens' perceptions of eGovernment success. Additionally, the nine-factor Public Value construct was applied to three identified eGovernment user groups: Passive, Active and Participatory, in order to better understand success in specific usage contexts, including Web 2.0.
Year
DOI
Venue
2016
10.1057/ejis.2015.11
EJIS
Keywords
Field
DocType
accounting information systems,information management system,information science,strategic information systems,business information systems,geographic information systems,management information systems,information systems technology,health information systems,information security,information technology,business model,computer information technology,soft system methodology,information systems management,management science,computer information systems,information system,information management
Information system,Management information systems,Soft systems methodology,Computer science,Information technology,Information science,Knowledge management,Business model,Public value,Strategic information system,Management science
Journal
Volume
Issue
ISSN
25
3
1476-9344
Citations 
PageRank 
References 
11
0.70
76
Authors
3
Name
Order
Citations
PageRank
murray l scott19211.89
William H. DeLone26193349.55
William Golden39813.50