Paper Info
Title
Does e-government reduce the administrative burden of businesses? An assessment of business-to-government systems usage in the Netherlands
Abstract
The reduction of the administrative burden on businesses is an important governmental policy objective. Electronic government is presented as a promising reduction strategy in many countries. Underlying assumptions and mechanisms are hardly ever made explicit and scientific evidence of successful implementations is scarce. This paper presents an assessment of business-to-government systems in use in the Netherlands. Results show that organizational characteristics are the most influencing factors of perceived burden reduction and implementation effectiveness. Whereas perceived organizational benefits positively relate to the overall confirmation of the former system adoption decision. Surprisingly the quantitative, usage related characteristics do not present any statistical relevance. These findings help us understand existing differences in appreciation between business and governmental representatives on the successfulness of e-government projects in reducing the administrative burden on businesses. Furthermore, research results can help to enhance the effectiveness of e-government policy and measurement instruments.
Year
DOI
Venue
2014
10.1016/j.giq.2013.09.002
Government Information Quarterly
Keywords
Field
DocType
Business-to-government information systems,Information obligations,Administrative burden reduction,Effectiveness of e-government policy,Measurement instruments
Reduction strategy,Economics,E-Government,Public relations,Business-to-government,Implementation,Information and communication technologies for development,Scientific evidence,Information and Communications Technology,Government
Journal
Volume
Issue
ISSN
31
1
0740-624X
Citations 
PageRank 
References 
12
0.90
23
Authors
4
Name
Order
Citations
PageRank
Rex Arendsen1486.02
Oscar Peters21509.50
Marc ter Hedde3532.78
Jan van Dijk435227.66