Name
Abstract | ||
|---|---|---|
As more enterprises buy information technology services, studying their underpinning contracts becomes more important. With cloud computing and outsourcing, these service level agreements (SLAs) are now often the only link between the business and the supporting IT services. This paper presents an experimental economics investigation of decision-making with regard to availability SLAs, among enter... |
Year | DOI | Venue |
|---|---|---|
2016 | 10.1109/TNSM.2015.2510080 | IEEE Transactions on Network and Service Management |
Keywords | Field | DocType |
Decision making,Organizations,Contracts,Economics,Information technology,Risk management | Pairwise comparison,Experimental economics,Service level,Research question,Information technology,Computer science,Outsourcing,Knowledge management,Risk management,IT service management,Marketing,Distributed computing | Journal |
Volume | Issue | ISSN |
13 | 1 | 1932-4537 |
Citations | PageRank | References |
8 | 0.55 | 26 |
Authors | ||
2 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Ulrik Franke | 1 | 309 | 27.06 |
| Markus Buschle | 2 | 201 | 12.58 |